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We will make every effort to ensure that all your concerns are dealt with fairly and, as we are are supplying you as a retailer, it is in our best interest to make sure that we build up a good B2B relationship to ensure future orders.

 

If the customer would like to return an item, contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. explaining the reasons and with photographs to back it up. It is important to understand that slight variatians in weave, colour and size will occur naturally because most of our clothing and accessories are handcrafted. Insignificant manufacturing imperfections are not defects as many of the processes are done by hand.

Please consider your options carefully as sending back an item is costly. If there is any way an item can be sold at a discounted price, that would be preferred. We will then come to some sort of agreement for your next order, such as a discount. We will go out of our way to make sure you are 100% satisfied as we are looking at building long term business partners. Please check and notify us about the product to return within 7 days after receipt of the order. Himalayan Handmades International will look into the matter and revert back to you. Claims made after one week of receipt of the order will not be accepted.

 

We can exchange goods for similar items and in such cases the transportation cost for returning goods to Nepal will be paid by the customer. We will not be responsible if any goods are lost while being returned. Return shipping charges are the customer’s responsibility. You may ship your package using the delivery method of your choice.

 

Lost or damage of any products must be claimed directly with involved courier company. Himalayan Handmades Int. won't accept the returned goods if it is sent without our return authorization. Upon receipt the returned goods, Himalayan Handmades International reserves the right to decide whether to refund or exchange the goods.