Shipping Details from Nepal
Himalayan Handmades International delivers to all international destinations. There are two main shipping methods to choose from: Courier and Air Freight.
Courier:
Your order will be shipped via one of the following couriers Aramex: FedEx, DHL, TNT, UPS, USPS, EMS, ARAMEX. Delivery time is around 21 business days door to door. Most items need to be made by our manufacturers and as the clothing often involves hand work, it is time consuming.
Orders over 10kg are generally cheaper to send. The cost per kg reduces for every extra kg you order. For countries where the courier rate from Nepal is higher, bulky and lightweight shipments such as felt items, the courier service will use the greater of either the volumetric or actual weight. The universal volumetric weight determine formula for courier service is (Length cm X Width cm X Height cm)/5000 = total volumetric weight (kg)
Orders over 10kg are generally cheaper to send. The cost per kg reduces for every extra kg you order. For countries where the courier rate from Nepal is higher, bulky and lightweight shipments such as felt items, the courier service will use the greater of either the volumetric or actual weight. The universal volumetric weight determine formula for courier service is (Length cm X Width cm X Height cm)/5000 = total volumetric weight (kg)
Air Freight:
In Nepal goods are air freighted from Tribhuvan International airport (TIA)
These are the international airlines operating out of Nepal -, Thai, Singapore, Qatar, Gulf, Emirates, Etihad, Cathay, PIA, China southern, China eastern, British, American Airlines and Nepal Airlines.
Delivery is around 21 working days, depending on destination, season and availability of airline space. A minimum of 45kg is required to use this service but 100kg + is preferable for air freight. This service also determines the weight using the greater of either the volumetric or actual weight. Universal volumetric weight formula for airfreight is (Length cm X Width cm X Height cm)/6000 = total Volumetric Weight (kg)
Delivery is airport to airport only
Once the package arrives at the airport the customer or their customs handling agent needs to clear the order through customs and arrange for further delivery to your retail outlet or wholesale offices.
General:
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Insurance :We strongly recommend insurance on all orders which will protect your order against loss or damage during shipping. We are not responsible for lost or damaged orders caused by the courier.
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Risk of Loss in Transit/Delivery:Orders are dispatched from our warehouse in Kathmandu Nepal. All orders are carefully checked and packed before leaving our facility for shipping, however, loss may occur in transit which is beyond Himalayan Handmades International’s control. This includes theft, fire, strikes, lockouts and withholding of shipment in the event of any unforeseen governmental acts and regulations. Himalayan Handmades shall not be liable for any loss of goods, failure to deliver or delays in delivery once the order has been handed over to the courier or airfreight. Claims for loss of merchandise or discrepancies must be made within 48 hours after receipt of your order, with the carrier. We are happy to assist with any information needed for you to make a claim.
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Claims :Please check your packages carefully. If there is visible damage to the outside of the box, this must be noted when you sign for the package which makes it easier to claim against damaged merchandise from the carrier. If you are claiming damages, you must retain all the original boxes and packing material for inspection.
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Duties and Taxes :International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and so you need to contact your local customs office for further information. Additionally, when ordering from Himalayan Handmades, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
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Order not received:In the event that a non-delivery occurs on account of a mistake by the customer (i.e. wrong name or address) any extra cost incurred by Himalayan Handmades for redelivery shall be claimed from the customer.
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Wrong order:If Himalayan Handmades have shipped the wrong order to you, please contact us within 48 hours of receiving your order. It has to be supported with proof of photographs taken of the wrong merchandise for our investigation. If it is found that the error was the fault of Himalayan Handmades Int. we will rectify the situation.
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Shipping Charge:All of our shipping quotes include documentation fees, local handling, packing & fees and all other local charges.
